Return & Refund Policies
Return Policy for Flawed Wines
The Wine Cellarage will accept returns within thirty (30) days of delivery for wines that are “corked” or flawed in quality. We will replace or refund such defective wines once they have been returned to us and found to have been defective at the time of shipment from our facility.
If you find a fault with your wine, please contact us via phone 212.991.5700, or via email at firstname.lastname@example.org, and we will help to arrange return of the defective wine.
Unfortunate as it may be, from time to time you may encounter a “corked” or flawed wine. While these are relatively rare occurrences, we accept them as part of the wine business. The Wine Cellarage will work with you to resolve any issue with a “corked” or otherwise flawed wine within the specified 30 day timeframe.
The Wine Cellarage cannot be responsible for damage resulting from Force Majeure, nor can we be held accountable for improper storage of wine or improper handling following shipment from our facilities. “Force Majeure” means war or civil commotion, Acts of God, seizure or other acts of civil or military authority, insurrections, riot, strike, acts of terror, enemies of the government, failure of public utilities, embargoes, riots, civil disturbances, fires, explosions, storms, floods, typhoons, earthquakes, and other natural calamities, strikes and labor disputes, any threat of any of the foregoing, and any other cause beyond the reasonable control of The Wine Cellarage.
Refund Policy for Future Arrival Orders
Purchases of Future Arrival wines are final sale and are not eligible for cancellations or refunds. In the event that a wine is found to be flawed upon delivery to the customer, the above return policy applies. The Company will not issue refunds for Future Arrival items that are subject to additional United States import tariffs Ex-post purchase from the Company.